Patient Online Services
As we have been advertising since January 2023 you can order prescriptions via patient services, via your local pharmacy, or by handing in the repeat slip at the surgery. You can not order via email, and these requests, if received, will be deleted. Thank you.
If you have previously registered for patient services please log in here
Patient Services Log In Page
Please follow the steps below to register for our Patient Services prescription ordering service.
Step 1 –Patient Services Registration Form – complete and submit the form online. Printed copies are available at reception.(Please note, this is NOT for registering with the practice as a patient – these forms are located HERE)
Step 2 – We will generate the account set-up letter to enable you to set up your Patient Services Online Account. An email from either NoReply@MyVisionOnline or [email protected] (check inbox and junk mail) will be sent with the letter attached.
Please note the linkage key in the letter will expire in 30 days from receipt of letter. THIS LETTER IS REQUIRED BEFORE YOU CAN SET UP YOUR ACCOUNT.
Please follow either link below to guide you through the steps on how to register for your Patient Services Account:
Screen-snip Guide for Patient Services Account Setup
Guideline to Patient Services Registration Process
Step 3 – When you receive the letter from either NoReply@MyVisionOnline or [email protected] and have viewed the process above please click on the link below to register your account – please note you must have the letter from MyVisionOnline generated by the surgery on receipt of your registration form (see link above) before you try to register your account. On receipt of the MyVisionOnline letter please register your Patient Services Account before trying to log-in by following this link:
To start Patient Services Registration of account click this link
Step 4 – Once you have successfully set up your account and logged in, you will see a list of any repeat prescriptions on your record. You may select any of these to make an order request. There is also a free text box in which you can type to request medication which may not be on your repeat list.
Please note this service is for requesting prescriptions only. Viewing your medical record or booking/cancelling appointments is not currently available in Scotland although it is indicated as part of the service on the Patient Services website.
🔸For parents applying for a Patient Services Account for a child aged 12-15, if the child is deemed to have capacity (they are competently able to make their own decisions) then they will be required to have an individual email address. Young children and those not deemed to have capacity can be linked to a parent email address.
🔸All patients above 16+ must have their own individual email address to apply for a Patient Services. We CANNOT process your application with a joint email address. These provisions are in place in order to comply with GDPR regulations.
Please visit Patient Services – Patient Help Centre for detailed information on the services available, printable guides, Frequently Asked Questions and video tutorials.
If you have previously registered for patient services please log in here – Patient Services Log In Page
Please note – PROCESSED just means the administrative team have issued your prescription/s – it will still need signed by the GP and this can take up to 48 hours, especially for Acute requests. PROCESSED in Red means we have partially issued or rejected your items but could still be working on the others. If we have rejected a request, we will send a message which will display alongside the request.
Frequently asked questions and Troubleshooting
Patient Services won’t accept my username? – Your username can’t contain any symbols, so you can not use your email address. It must start with a letter, be at least 3 characters, and can use numbers, hyphens and dots only.
Patient Services won’t accept my password? – Passwords must be 8 characters in length, contain 3 out of 4 of the following – at least one upper case letter, lower case letter, a number and a symbol. If you have any issues with registering, please call the practice or come in and speak to us and we will be happy to help get you set up.
Why can’t I order via e-mail or via the form on the webpage? – Patient services is more secure than e-mail or the website form. Secondly, Patient services links directly in to your medical record – it saves the administration team time, the practice a lot of paper not having to print out requests, and prevents errors being made in the transfer of that data. It also gives the patient access to their repeat prescription list.
When will I need to register by? – If you want to order through the practice, you will need to register for Patient Services by 1st January 2024
Can I request acute prescriptions as well (items not on my repeat list)? – Yes you can do this. If you are ordering repeats, you can add a message to the bottom of the request, or you can add a separate additional request which will be sent to the practice.
Can I book appointments via this service? – At the moment this isn’t a service we offer.
I’ve locked my account, what do I do? – You can click on the forgotten password or forgotten username links on the Patient Services log in page.
My account has been unlinked from the practice? – Please contact us so we can send you a new linkage key via e-mail.
I haven’t received my Registration letter? – Please check your junk folder for this email. It will come from NoReply@MyVisionOnline or [email protected]. Remember, this email is generated manually by our team, so will only be sent between 9am and 6pm Monday to Friday. If you have registered at the weekend or in the evening, you will need to wait to complete your registration until the following working day.